Meet Meredith Skinner of PC Service On Site, one of our amazing Fempire Business Building Community members. Meredith’s company provides computer repairs, service and training for residential and small business clients. They are a concierge service (virtual business) that does not have a brick and mortar store. They come to you when you need them.
We are thrilled to feature Meredith and PC Service On Site in this week’s FemSpotlight! Read more about her business in her own words below.
What inspired you to become a Fempire Builder?
I was inspired by the dedication to helping other women achieve their professional goals through education and networking.
What’s the best part about owning your own business?
Making decisions, planning and managing something that is mine. The flexibility to be able to care for my family as I see fit.
Can you describe a typical day?
From a back office perspective, there are administrative things that need to be done. However, from the front office, it changes day to day because our clients’ needs change.
Who do you count on for help?
I am partners with my husband so he is key to our success. But I have mentors and family and friends who we can get support from. Everything from physical labour, advice and cheerleading.
Have you ever had to sacrifice something at home for work? Or vice versa?
Absolutely. Pete (my husband) got very sick four years ago and had two major neurosurgeries within a year. Thankfully, he is fine now, but we needed to sacrifice work to care for him. He couldn’t drive so I became his chauffeur and worked out of the car. At the time, we were lucky enough to be able to hire someone who was able to fill in the gaps.
What do you do on a day off? Do you even know what a day off is?
Household stuff, movies, reading, but I probably always do something for the business.
Tell us about your absolute favourite hobby.
Reading. I love getting lost in a great piece of fiction or super fun sci-fi novel.
If you could go back in time and tell you start-up self one thing, what would it be?
No matter what it works out.
What does the future look like for you and your business?
I am hoping that we do more business north of Hwy. 401, and that we can add some subcontractors on to handle more of the work so we can enjoy more ‘Me Time.’
Any tips for women thinking of starting a business?
I am a numbers person, so I say know your numbers. You don’t have to be your own bookkeeper, but you should know how to build a budget and how to read your profit/loss statement and balance sheet. Numbers never lie.
What is your “WHY” behind your business/being an entrepreneur?
It is about helping others while creating a life for us that is fulfilling.
Outside of your business, what’s a dream of yours? Share it with us.
Spend time with my family, travel and learn new things. And spend lots of time with my fur kids.
Give us your best self-care/self-love technique.
Remember to say thank you even for the bad stuff. Because if you can say thank you for even the bad stuff, it means you get to try again.
What is your favourite app/tool for your business and why?
G Suite! I can run almost 90% of my business on my phone thanks to G Suite. It makes our virtual business even more flexible. We also love TeamViewer for remote access software to help our clients with problems we can fix over the internet.
What was the best book you ever read for your life as a fempire builder? What was your biggest takeaway from it?
10-10-10 by Suzy Welch. It’s a great way to take decisions and break them down so they don’t all feel life or death.
At the end of the day, what do you want us to know about you and your business?
My husband and I work together to help others. And it is not about the technical stuff. It is about helping them get what they need from their computers. With other small businesses, we can not only share best practices but experiences that they can relate to as they build their business.
For families, it can be as simple as taking away the stigma of embarrassment because you don’t understand the technical jargon. We love what we do because we get to spend time with people.
How do you keep going on those days when you’re left questioning what you got yourself into when you started a business? What would you tell another fempire builder feeling that way right now?
I have been an entrepreneur practically my whole professional career. I have experienced the worst (where the business failed) to great success and financial reward. I have sat in my car in a parking lot and cried because I was overwhelmed. If you look at everything, it’s too much. Take one step at a time. And, again, be thankful for each step. I probably learned more from the business that failed than from my MBA. In the end, as long as you keep doing what you think is best, it all works out. It just may not look how you thought.